POLICIES
SHIPPING POLICY
myPA Life offers ground shipping services. Orders are processed Monday through Friday during typical business hours from 9 a.m. - 5 p.m EST. It is important to know that shipments may be sent from different parts of the United States, and currently we do not ship our products outside of the U.S and its territories. Purchasers outside the United States may be required to pay additional fees imposed by country of residence.
Delivery times will vary and tracking may or may not be available depending on the destination and shipping method selected. Once packages are shipped, myPA Life does not assume responsibility for package delivery/arrival time or package condition. All of our products and shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to make sure it has not been damaged during shipping. We only replace items if they are defective or damaged. All claims for damaged products must be made within 72 hours. Please contact us at info@mypalife.org and provide detailed information for any product damaged during shipping. Please do not send your purchase back to the manufacturer. See Refund Policy for additional information.
As delivery times will vary, it is the customer’s responsibility to refer to USPS tracking numbers and USPS contact information for further details once USPS has made this information available. If your package has not been delivered within the amount of time indicated by USPS, please contact USPS and reference your tracking number. myPA Life is not responsible for delivery delay, loss of product, or package condition upon arrival once mailed from our warehouse.
Surcharges may be included in the total shipping price depending on the destination. Please note that shipping rates may be based on volumetric weight instead of actual weight.
Please visit the link below for more information about shipping methods.
Link: USPS Domestic Shipping
If you have additional shipping questions, please contact info@mypalife.org.
REFUND POLICY
Terms of purchase are provided at checkout. We do not provide refunds of any kind for any reason. If you decide to purchase our products, services, digital content, or affiliate services, you do so based upon your own will/risk/knowledge. Your acceptance of the terms of purchase means you agree to and understand the refund policy.
Due to the digital nature of some of our products and services, we do not offer refunds or returns for any products or services sold on our website for any reason. If you opted for a payment plan, you are required by law to complete your payment plan. We reserve the right to seek recovery of any monies remaining unpaid via our collection agency. If you have any questions about our Refund Policy, please send an email to info@mypalife.org.
EXCHANGES
All of our products and shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to make sure it has not been damaged during shipping. We only replace items if they are defective or damaged. All claims for damaged products must be made within 72 hours. Please contact us at info@mypalife.org and provide detailed information for any product damaged during shipping. Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. Please review our Shipping Policy for expected delivery rates and times. myPA Life does not guarantee receipt of exchanged items, therefore shipment tracking and insurance coverage are recommended.